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Online appointment requests must be made 48 hours in advance. Please call us at (408) 881-4201 for same day appointments.
**TRANSFER CLIENTS** All clients with lashes currently on from another artist/studio must book a LIGHT SET for your initial appointment with us. At your appointment, if our artist deems the current lashes you have on are not up to our standards, enough for us to work over them, or that they are damaging your lashes, please be aware YOU WILL HAVE TO GET A NEW SET. Refusal to do so will result in a cancelled appointment without your deposit refunded so please be honest with us about the condition of your current lashes and understand that we are only putting the health of your lashes FIRST! If the quality of your current lashes meet our standards, your appointment may be changed to a large refill with/without additional reframing fee(s). **At least 20 lashes/fans on each eye is required to book a refill. If there are less than 20 lashes on both eyes, you will need a new set.
CHECK BOTH OF THE FOLLOWING TO GET LASHED! *
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If one of our clients referred you, please let us know their name to gift them a special referral discount! :)
 
 

BOOKING POLICY

To maintain a timely schedule and provide our clients with the best service possible, we have implemented policies to lessen the occurrence of clients who are late for appointments or who do not show up for scheduled appointments.

We understand your time is valuable and we believe that you value ours as well.

By providing us with your e-mail address, you are agreeing to the terms noted below.

AN ACTIVE CREDIT CARD ON FILE IS REQUIRED TO BOOK ALL APPOINTMENTS.

+ LASH EXTENSIONS & LASH LIFTS

We charge ALL CLIENTS a cancellation/rescheduling fee of $100.00 for scheduled full sets and $50.00 for scheduled refills, transfer refills and lash lifts (each occurrence) for any appointments cancelled/rescheduled or changed LESS THAN 48 HOURS PRIOR to your scheduled appointment time.

LATE POLICY: We allow a certain amount of time for each appointment. If you arrive late for your appointment, your appointment will still end as scheduled, thereby limiting the amount of time available to complete the services scheduled for your appointment. Please arrive promptly to ensure you're receiving the full potential of your paid services.

MANDATORY RESCHEDULES: Any appointments that require a mandatory reschedule/cancellation for any, but not limited to the following reasons:

  • MORE THAN 15 MINUTES LATE
  • HAVING LESS THAN 20 EXTENSIONS/FANS PER EYE FOR A REFILL
  • HAVE EYE MAKEUP/MASCARA ON

will be subject to a $50.00 charge for refill/lash lift appointments and $100.00 for full set appointments.

+ OMBRÉ POWDER BROWS

We require a $100 non-refundable/non-transferable deposit to hold all brow appointments and once service is performed, NO REFUNDS.

Cancellations made less than 48 hours prior to your appointment will result in a 50% cancellation fee of the service booked. Funds from your deposit will be used towards paying this fee.

MANDATORY RESCHEDULES: Any appointments that require a mandatory reschedule/cancellation for any, but not limited to the following reasons:

  • CONSUMED ALCOHOL IN THE LAST 48 HOURS
  • VISIBLY RECENT FACIAL INJECTIONS
  • LATE ARRIVAL - MORE THAN 15 MINUTES
  • SKIN IRRITATIONS/PSORIASIS NEAR AREA
  • PREGNANT OR BREASTFEEDING

will result in a 50% CANCELLATION FEE of the service booked. Funds from your deposit will be used towards paying this fee.

+ NO SHOW POLICY

We charge ALL CLIENTS the FULL AMOUNT OF SERVICE SCHEDULED (each occurrence) if you completely NO SHOW/NO CALL your scheduled appointment. If we do not hear from you before the end of your scheduled appointment, we consider that a NO SHOW.

Any cancellation/no-show charges will be charged within 3 business days from the missed appointment.